CUSTOMER SERVICE REPRESENTATIVE - UP TO $37K

Location: Long Beach
Posted on: November 20, 2024

Job Description:

Rapidly expanding South Bay organization is currently seeking a candidate with experience support e-commerce business with order fulfillment, order processing, customer service, and logistics coordination. Relaxed, business casual environment with a company that promotes growth from within. This individual will work closely with Sales Team, Vendor Partners and Shipping Services Suppliers to support smooth and efficient operations. Position reports to Sales and Operations Manager. Telecommunications, electronics, or consumer goods industry experience is a plus.

Duties & Responsibilities

? Manage e-commerce order processing and inventory fulfillment.

? Accurately process customer quotes and sales orders.

? Monitor and investigate all orders to minimize fraud.

? Provide exceptional customer service via phone and email, including taking orders, troubleshooting web

problems, and resolving customer concerns.

? Proactively identify operational problems, suggest solutions, and independently resolve issues.

? Interact routinely (telephone and email) with Customers, Sales Team, Vendors and Warehouses.

? Analyze data to monitor performance and plan improvements and demand.

? Develop new business opportunities, solve logistical problems and produce new solutions.

? Process Return Merchandise Authorizations.

? Assist in website updates.

Education & Experience

? Bachelors Degree in related field or equivalent experience.

? Must have at least 3 years of experience in order fulfillment, ecommerce and sales.

? Experience with order management and shipping software a plus.

? High proficiency in computer and internet use including Microsoft Office.

? Must have excellent written, verbal and math skills.

? A professional who is results driven, a self-starter, customer-focused and resilient.

? Must be a team player and able to work with others.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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