Customer Success Manager

Company: VirtualVocations
Location: Santa Barbara
Posted on: November 15, 2024

Job Description:

A company is looking for a Manager, Customer Success to join their team.

Key Responsibilities

Promote customer adoption and upselling of the product
Ensure customers derive value from the product and facilitate expansion of usage
Develop playbooks, documentation, and training materials for the customer success team

Required Qualifications

A minimum of 2 years of experience in departmental leadership
Experience in establishing and guiding teams from inception
Proficiency in providing support for Software-as-a-Service (SaaS) in B2B and B2C environments
Ability to develop and maintain documentation and training materials
Commitment to fostering an inclusive environment for diverse backgrounds and experiences

Keywords: VirtualVocations, Burbank , Customer Success Manager, Executive , Santa Barbara, California

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